Refund policy

At Guardian Lock, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a simple and hassle-free return process.

30-Day Return Policy

We offer free returns and refunds within 30 days of delivery on eligible products purchased through our website.

To qualify for a return, items should be returned within 30 days of receiving your order and, whenever possible, include their original packaging and accessories.

Free Returns

We provide free return shipping worldwide. Before returning an item, please contact our customer support team to receive return instructions. Returns sent without prior authorization may experience processing delays.

How to Request a Return

To begin a return, please email support@guardianlock.shop with:

Your full name
Order number
Product name
Reason for return
Photos (if the item is damaged, defective, or incorrect)

Our support team typically responds within 24 business hours.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We may offer a replacement, full refund, or partial refund after reviewing the information provided.

Order Cancellation

Orders may be cancelled free of charge before shipment. Once an order has been shipped, it can no longer be cancelled but may still qualify for a return under this policy.

Refunds

After receiving and inspecting your returned item, approved refunds will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.